FAQ

General

What is PrintingYouCanTrust.com?

Why should I give you my print project instead of some other online company?

What are your customer service hours?

How can I contact you?

What are your privacy and security policies?

What are your terms and conditions?

How long does it take from the time I submit my order until you begin working on the job?

Can you do die-cutting, foil stamping and embossing?

How long will it take until my printed pieces are delivered?

Will I receive the exact quantity I order?

How do I order multiple pieces?

Can you produce a brochure that is a different size than the three sizes you identified on this product page?

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What is PrintingYouCanTrust.com?

Visit About Us.

Why should I give you my print project instead of some other online company?

Behind every order at PrintingYouCanTrust.com is a team of professionals who are dedicated to meeting your expectations. We combine the efficiency and competitive pricing of online ordering with the quality and commitment of people who care. That's why we offer a Satisfaction Guarantee and why we say that our name is our promise.

What are your customer service hours?

Normal business operations for PrintingYouCanTrust.com are from 8:30 am - 5:00 pm CST. However, to accommodate orders on both coasts, you can leave a message at our toll free number (1-877-336-9666). Someone will respond to your inquiry in a timely fashion. Or you can e-mail us 24/7.

How can I contact you?

View the Contact Us page.

What are your privacy and security policies?

View the Privacy Policy page.

What are your terms and conditions?

View the Terms and Conditions page.

How long does it take from the time I submit my order until you begin working on the job?

Your job is usually preflighted within 24 hours. A proof is prepared within 24-48 hours if your files have been prepared properly. If there is a problem with your file, we will contact you immediately to keep your project moving forward.

Can you provide die-cutting, foil-stamping, embossing or thermography capabilities?

Yes, but we handle items like this as Custom projects. We can also help you with projects requiring special inks, different binding techniques, finishing options (such as three-hole punch), index tabs and more. Just go to the Custom page and fill out the request for a quote.

How long will it take until my printed pieces are delivered?

Each product page offers four options for production schedules. You select the production schedule that most closely matches your needs. The timeframes vary slightly from product to product. The Regular production schedule does not incur rush charges. Expedited, Speedy and Rush schedules do. These costs are itemized in the Calculator so that you can decide if it is worth the cost to you to get your project a day or two earlier. Any order requiring rush schedules are subject to our confirmation that press time is available. It's rare that we can't accommodate your request, but occasionally we must decline rush schedules because of previous commitments.

Will I receive the exact quantity I order?

Most of the time we ship slightly more than the quantity ordered free of charge. On rare occasions, we may ship slightly fewer pieces than the quantity ordered. Printing industry standards allow for a certain amount of overs and unders. If underages are a concern and you need an exact quantity, we recommend adding 5% to your original quantity to ensure delivery of the number of pieces you need.

How do I order multiple pieces?

The best way to order multiple pieces is simply to order each item separately. You can give your elements similar names so that we know they are related. Also, be sure to put them all on the same production schedule so that they deliver at the same time.

Can you produce a brochure that is a different size than the three sizes you identified on this product page?

Yes, but we handle items like this as Custom projects. Just go to the Custom page and fill out the request for a quote. Be sure to indicate the finished size you desire.